Open for visitors 24/7

Visiting Hours & Guidelines

We encourage family involvement and want you to feel welcome any time.

Visitor Guidelines

Use hand sanitizer upon entry and exit
If you’re feeling unwell, please postpone your visit
Children under 16 must be supervised

Resources for Families

You’re not alone in this journey. We’re here to support you and answer your questions as you navigate this new chapter with your loved one.

Care Conference Meetings

Regular opportunities to meet with nurse management team, therapists, dietary, activities, and physicians to discuss your loved one’s care plan. These are scheduled upon admission, quarterly, and as needed.

Family Lounge Areas

Comfortable spaces for family visits with a peaceful atmosphere. Our family dining room can be reserved for your family get-togethers and celebrations.

Family Support Groups

We encourage families to form a family council, where you can share experiences, ask questions, support each other, and provide input for improvement other during this journey.

Special Events

Holiday celebrations, birthday parties, and seasonal events where families are encouraged to join.

View Activities Calendar

Additional Links & Resources

Staying Connected

Even when you can’t visit in person, there are many ways to stay connected with your loved one and their care team.

Phone Calls

Residents are encouraged to bring personal cell phones. Your loved one will also have access to a cordless phone, available at any time.

Video Calls

Schedule video visits when distance prevents in-person time.

Care Conferences

Join scheduled care conference meetings in person or by phone.

You’re Part of Our Care Team

Your knowledge. of your loved one’s preferences, history, and personality is invaluable. We welcome your input and partnership in providing the best possible care.

Get in Touch

Frequently Asked Questions

Common questions from families like yours.

How often can I visit my loved one?
You’re welcome to visit 24/7.

What if my loved one needs to go to the hospital?
Because we’re connected to Cook Hospital, transfers are seamless. Our staff coordinates directly with hospital physicians, and we maintain continuity of care. You’ll be notified immediately of any changes in condition or need for hospital transfer.

How do you handle personal belongings and laundry?
We provide full laundry service for clothing and linens. Personal items should be labeled with your loved one’s name. We take great care with personal belongings, though we recommend not bringing valuables or irreplaceable items.

What if I have concerns about care?
Please talk to us immediately. We take all concerns seriously and address them promptly. Your feedback helps us provide better care for everyone. We have staff available at any time to address your concerns.

What activities are available to residents?

We offer daily activities including exercise classes, arts and crafts, offsite outings, music programs, games, movie nights, and seasonal celebrations. Our activities calendar is posted monthly, and family members are welcome to attend and participate.

Don’t see your question answered here?